1. Data Controller
European Quarter Cars S.A. ("EQC", "we", "us", "our")
Rue de la Loi 227, 1040 Brussels, Belgium
Email: [email protected]
2. Personal Data We Collect
We collect and process the following categories of personal data:
- Identity data: Full name, title
- Contact data: Email address, phone number
- Booking data: Dates, service type, pickup/drop-off locations, institution/organisation
- Usage data: Website browsing behaviour, IP address, browser type (collected via cookies with your consent)
3. Legal Basis for Processing
Under the General Data Protection Regulation (GDPR), we process your data on the following legal bases:
- Consent: For marketing communications and analytics cookies (Art. 6(1)(a) GDPR)
- Contract performance: To process and fulfil your reservation requests (Art. 6(1)(b) GDPR)
- Legitimate interests: For fraud prevention and service improvement (Art. 6(1)(f) GDPR)
- Legal obligation: For tax and accounting requirements (Art. 6(1)(c) GDPR)
4. How We Use Your Data
- To process and respond to your reservation requests
- To provide our chauffeur services
- To communicate with you about your bookings
- To send service-related notifications
- To improve our website and services
- To comply with legal obligations
5. Data Retention
We retain your personal data for the following periods:
- Booking data: 7 years (Belgian tax legislation)
- Contact form submissions: 2 years or until you request deletion
- Analytics data: 14 months
- Cookie consent records: 12 months
6. Data Sharing
We do not sell your personal data. We may share data with:
- Our chauffeurs: Name, pickup location, and booking details necessary for service delivery
- IT service providers: Website hosting and email services (within the EU/EEA)
- Accounting and legal advisors: As required by law
- Law enforcement: When legally required
7. Your Rights Under GDPR
You have the right to:
- Access — Request a copy of your personal data
- Rectification — Correct inaccurate data
- Erasure — Request deletion of your data ("right to be forgotten")
- Restriction — Restrict processing of your data
- Data portability — Receive your data in a portable format
- Object — Object to processing based on legitimate interests
- Withdraw consent — Withdraw your consent at any time
To exercise any of these rights, contact us at [email protected].
8. Cookies
Our website uses cookies. Please refer to our Cookie Policy for detailed information on the cookies we use and how to manage your preferences.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include SSL encryption, access controls, and regular security reviews.
10. International Transfers
Your data is processed within the European Economic Area (EEA). We do not transfer personal data outside the EEA.
11. Supervisory Authority
You have the right to lodge a complaint with the Belgian Data Protection Authority:
Autorité de protection des données / Gegevensbeschermingsautoriteit
Rue de la Presse 35, 1000 Brussels
Website: www.dataprotectionauthority.be
12. Consent Agreement
By submitting a reservation request, contact form, or any inquiry through our website, you expressly consent to the following:
When you check the consent checkbox on our forms, you agree that:
- European Quarter Cars S.A. may collect and process the personal data you provide (name, email, phone number, travel dates, service preferences, and any additional details) for the sole purpose of handling your reservation or inquiry.
- Your data will be shared with our chauffeurs only to the extent necessary to fulfil your booking (name, pickup location, date/time).
- Your data will be stored for a maximum of 2 years from the date of submission, unless a booking is confirmed, in which case booking records are retained for 7 years in accordance with Belgian tax legislation.
- You may withdraw your consent at any time by contacting us at [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
- Your data will not be sold, rented, or shared with third parties for marketing purposes under any circumstances.
- You have the right to request access, correction, or deletion of your personal data at any time.
This consent is given in accordance with Article 6(1)(a) and Article 7 of the General Data Protection Regulation (EU) 2016/679. For more information about your rights, see Section 7 above.
13. Children's Privacy
Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child under 18, we will take steps to delete it promptly.
14. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a revised "last updated" date. Continued use of our services after changes constitutes acceptance of the revised policy.